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5 years as a Fractional CHRO: 5 lessons we’ve learned about the mental health of employees

May 21, 2024 by Kerry Flynn Barrett

June marks an exciting milestone for Flynn Barrett Consulting as we celebrate five amazing years of providing strategic HR consulting services. Before we get there, however, we wanted to call attention to Mental Health Awareness Month during May. We have long been advocates for raising awareness about emotional and psychological well-being, and we feel a duty to help others recognize the tremendous impact that the mental health of employees can have.

Thankfully, mental health is a subject that our society is becoming more and more comfortable discussing, especially since the pandemic. Awareness of symptoms is growing rapidly, and more people are starting to recognize the importance of taking mental health seriously in their own lives and the lives of those around them. However, despite these advancements, a dangerous stigma lingers around conversations about mental health, especially in the corporate world. As employees continually return to the office, the mental health of workers can easily be overlooked. Managers often lack the basis for comparison, making it challenging to recognize when an employee is struggling.

At Flynn Barrett Consulting, we have been championing the importance of mental health since well before the pandemic began. We believe that mental health should be an integral part of any strategic HR plan, and we are committed to helping our clients develop policies and practices that promote well-being in the workplace. Over the past five years, we have learned some valuable lessons about how to prioritize the mental health of employees and create a company culture that supports it.

5 of the most important lessons we’ve learned about the mental health of employees

1. Compassionate leadership is the most important quality of a boss. 

The ability to lead with empathy and understanding is, bar none, the most important quality any leader can have. When leaders share their own vulnerabilities, it creates a safe space for others to do the same. This openness fosters trust and strengthens team cohesion. By acknowledging our own challenges and encouraging honest conversations, we give our employees permission to express themselves fully. This enhances individual well-being, emphasizes emotional intelligence within your team, and cultivates a supportive and resilient organizational culture. Compassionate leadership is not just a strategy; it’s a commitment to valuing and prioritizing the mental health and well-being of every team member.

2. Taking breaks leads to higher productivity and less stress.

Research consistently shows that stepping away from work, even briefly, can noticeably enhance focus and efficiency. Whether you’re in the office or working from home, taking a short walk around the building or engaging in a quick, refreshing activity can help reset your brain and improve overall performance. Perhaps more importantly, these intentional pauses can help prevent burnout and foster a healthier work environment. When employees feel empowered to manage their well-being effectively they will be happier and healthier in both the short- and long-term. 

3. Resilience is a great quality, but it can be a mask for hidden issues.

While resilience is a commendable quality, it can sometimes hide underlying mental and emotional problems. Especially among the “best workers,” resilient employees often use their strength as a coping mechanism, which can prevent them from seeking help when they need it most. It’s essential for leaders to check in regularly with all team members — not just those who outwardly express their struggles. If your “rock stars” were silently grappling with stress or burnout, wouldn’t you want to know? By ensuring that every employee feels supported and heard, regardless of their resilience, you can give your people permission to speak up and let others know about the struggles they are experiencing. Take it from us, you should do whatever you can to identify and address these hidden issues as soon as possible, before they escalate further into full-blown burnout.

4. Healthy competition cannot be produced by manufacturing conflict.

Genuine, productive competition can be an incredibly powerful tool to strengthen your team. However, competition must come from a culture of mutual respect and shared goals, not from pitting people against each other. Manufacturing negative conflict among team members can lead to unnecessary stress and undermining, which erodes trust, harms team dynamics, and will always have the opposite intended effect. If instead, you encourage team-centric competition, you put your organization in a place where your entire team can benefit. This type of positive conflict fosters collaboration and working toward mutual goals, allowing the team to celebrate accomplishments together while also recognizing individual contributions. This approach not only boosts motivation and performance, but strengthens camaraderie and emotional well-being, creating a positive work environment where everyone has the opportunity to excel.

5. Don’t make assumptions. More questions lead to better answers.

Every individual brings unique perspectives and experiences to an organization, and it can be incredibly valuable to appreciate and integrate that diversity of thought. However, in many workplace settings, leaders fail to create an environment where employees feel valued and understood — and they don’t feel comfortable sharing their true feelings. Recognizing that employees often hesitate to speak up about challenges or difficulties due to fear of judgment or not wanting to burden others, leaders need to make a habit of asking more questions. A simple, “How are you?” is a great start — but the real magic happens when you dig a little deeper, once you get the generic, “I’m fine,” in return. This genuine concern creates a safe space for employees to share their true feelings. Encouraging this kind of open dialogue and genuine care fosters trust and mutual respect among colleagues, ultimately leading to a stronger company culture.

Mental Health is a Year-Round Endeavor

While mental health awareness certainly deserves our attention year-round, the spotlight it receives during Mental Health Awareness Month provides a valuable opportunity for reflection and action. Let’s seize this moment to prioritize our own mental well-being as an example for others and to break down the walls of stigma and fear that prevent open conversations about mental health. 

By setting the tone with how we talk about mental health in the workplace, we can establish a corporate culture that supports and prioritizes the well-being of all employees.

If you’re unsure where to start in evaluating and addressing mental health within your organization, Flynn Barrett Consulting is here to help. Schedule a call with us today, and let’s work together to implement strategies that promote a supportive work environment and make mental health of employees a top priority.

Filed Under: HR Strategies Tagged With: burnout, chro, compassionate leadership, diversity, fractional hr, mental health, productivity, wellness, workplace conflict

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Kerry Flynn Barrett

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